Return Policy Information
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the order date. Note: Electric pHood is the manufacturer of all the herbal supplements included in The DeTox, Sex Fix and Hope Beyond Fibroids Elimination Program packages.
Please include a copy of your order confirmation or receipt in the return package. Please also include a note with your name, address, and telephone number that provides a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.
Qualifying returns are eligible for a refund to your credit card minus the shipping fees once your return has been received. Please email us the tracking number for your return so that we can track it and issue your refund once it has been processed.
Returns should be shipped through USPS, UPS, or FedEx to the following address with a tracking number:
4208 Medlock wood Drive
Snellville, GA 30039
If you have any additional questions or concerns please contact our Returns Department at firstname.lastname@example.org.
- All shipping charges become the sole responsibility of the customer, unless it is the error of Electric pHood. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
- We are not able to honor requests for product exchanges and store credits.
- Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
- We do not accept returns on products that have been mixed or blended together with other ingredients.
- We do not accept returns for clearance items, samples, clothing, mugs, or opened DVDs.
- We do not accept returns of opened herbal supplements. The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a return.
- Electric pHood only ships to final destinations located in the USA and Canada. If you are using a freight forwarder to ship overseas or to Mexico, you (or the freight forwarder that you so designate) become the exporter of the goods. Electric pHood will not be responsible for damage or loss that occurs to goods after they are received and shipped by the freight forwarder. This means that EletricPhood will not be able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, nor will we be able to address any issues with quality concerns once the package has left the country.
- Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.